The ISO 9001:2015 Certification in South Africa standard was established to help companies of any size implement a standardized QMS (Quality Management System) across any business or service sector. Even though this, many consultants and Quality Management System managers can attest to the belief that the standard can be especially effective in some manufacturing sector businesses, where establishing lean procedure and eliminating waste can bring significant and measurable results. Previously we looked at Plan-Do-Check-Act in the ISO 9001 Certification in South Africa Standard and this type of methodical cycle can also be central to driving continual development through the Quality Management System performance and manufacturing output of a machine shop. Given that, let’s see what clauses of the standard and activities we can undertake to meet them can help justify the implementation of an ISO 9001:2015 type QMS in a machine shop.
Aligning your processes to ISO 9001 Certification in South Africa clauses
Context of the organization: The QMS and the associated processes. This gives your machine shops the chance to define its internal procedure preferably with input from employees, operatives and other stakeholders to ensure they are as efficient and lean as possible. This standardization will play an essential part in the future. There can be no enhancement without the starting point of standardized processes.
Planning: Clause includes actions to address hazard and opportunities, and this can be a key section for your machine shops. Have you considered a S.W.O.T. (strengths, weaknesses, opportunities, threat) analysis? This can be a standard method for businesses in many sectors to identify areas where a competitive advantage can be gained. Assessment of hazard and opportunity can also be particularly effective for a machine shops to identify areas to enhance and this can be done using a traditional “probability versus seriousness of impact” matrix. The article How to address hazard and opportunities in ISO 9001 Registration in South Africa can provide guidance on this.
Support: This clause includes several key aspects, such as competence, awareness and documented information. Have you equipped your employees with the correct competence, knowledge and training to perform well? If your machine shop procedure is supported with documentation, is it clear, concise and easy translatable to establish your employees can produce a consistent output from the process with no variation? The knowledge and data collected from your procedure can also allow you to tailor a training program that can enhance your business. The article How to measure training capability according to ISO 9001 Certification in Cape town can help you with this issue.
Operation: This is a great clause and includes critical items such as operational planning and control, plus determining needs for products and services as well as their control. ISO 9001 Certification in Cape town In better machine shop, two issues mostly tend to be the biggest cause of cost: waste material due to inaccurate planning, or “rework” time caused by repeating jobs due to similar root causes. Extra often than not, both of these issues can occur at the same time. This is where accurate operational planning for using the correct skilled employees and accuracy in determining product needs can be the keys to eliminating waste and ensuring “first-time” pass.
Performance evaluation: Evaluating results of your QMS is one of the key foundations of determining corrective action or initiatives for enhancement. There are many ways this evaluation could be done in a machine shops, but a good method is measuring material waste and “rework time” spent, and attaching a cost to it. You can then contain your internal team and decide on improvement actions; is there a training gap causing errors and rework to be required? Is there a “knowledge and awareness” gap in terms of understanding and delivering against customer needs? Does your resource match your planned output? In a previous article named How to measure the cost of quality in line with ISO 9001 Certification in Philippines principles we looked at how to monetize and enhance process non-conformances, and this can be an effective way to reduce money and save cost in your machine shops.
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