One of the challenges of running a healthcare organization is having to manage accounts receivables on your own. For businesses of any type, accounts receivable management is essential. A professional debt collection agency helps deal with different aspects, including strategic planning, budgeting, accounting, and inventory. The challenge of mastering these skills is the need to recover past-due accounts from a non-paying consumer.
You need to increase the cash flow; therefore, building a proven accounts receivable system that grows along as you take care of the patients is essential.
Build a payment schedule
You must have a billing and collections policy (if you don't, the healthcare debt collection agency will help build one for you.) When it's not fully implemented and automated, now is the right time to get things sorted. The billing software creates instant reminders in case payments are late. It's more about designing a schedule and procedures to follow up. This must become an automated part when doing business.
Adjust the policies
All it takes are a few changes to boost the revenue. The key to effortless collection is keeping the invoice top of mind for the consumers. For instance, it's essential to get permission to call, email, or text a cell phone when collecting consumer information. The debt collection agency in Georgia will help you with the overall collection process. For example, if bills are going out in 30 days, it might be worth sending earlier payment reminders and more often.
A few days after notifying, the healthcare debt collection will follow up with a phone call or email. Also, it's essential to verify that the service was completed. Finally, the agents will explore if the customers have any queries or feedback and finish the call only when the debtor knows their final amount due.
It isn't uncommon for unhappy and dissatisfied clients to ignore the bill or postpone payment. The best way to head this is going with the early contact. Your consumer will voice their concerns and be able to resolve the matter to avoid delay or non-payment.
Laser focus on overdue accounts
If the due date passes with no signs of payment, it's now the right time for follow-up. Here, most organizations stay out of fear of annoying the consumer. But, in reality, waiting diminishes your chances of recovering the revenue.
The debt collection agency in Georgia is proactive, and they'll step up the attempts to connect before the next billing cycle. Starting with a courteous email is the best option. When nothing comes of that, it is essential to be persistent as you move ahead. Increase contact frequency to phone calls, follow-up invoices, and emails at least once a week.
While late fees must be a part of the policy, it's essential to reward customers who pay early. For example, you can offer ten percent if payment gets received within ten days.
It's a common myth held by healthcare service providers that hiring a debt collection agency is costly. However, when late payments reach the 90-day mark, a professional debt collection agency runs several right-priced solutions. Your collection partner is an extension of your business. They are vendors working with consumers to recover the revenue through a customer-friendly approach.
A collection service is only as good as the information provided. The role here is beyond being persistent with the patient. Procrastinating the claim with a collection agency must never be an option when it comes to cash flow—partner today with a professional firm to make your invoice a priority to the non-paying consumer.