The Future of Hospitality: Contactless Guest Experience It is becoming a trend to offer a completely contactless guest experience. Many hotels use technology to automate check-in, checkout, and in-room processes. COVID-19 has made contactless technology very popular due to increasing awareness of the potential risks associated with physical contact and touching. To ensure guests have a hands-free experience, hoteliers are looking for new ways to invest. The idea of contactless hotel experiences aren’t new. Many players in the hospitality sector have introduced smartphone-based door locks, instant communication and other self service technologies over the past few years. Starwood, the world’s leading hotelier, introduced two robotic butlers to Aloft hotel in Cupertino. The robots communicate with the hotel software using sensors and WiFi/4G connectivity. They can navigate between rooms and avoid any problems or accidents. Robots Deliver Room Service At Hotel In Chicago - Simplemost Aloft Hotels is the first hotel to employ robot butlers in 2014. In 2016, Hilton partnered with IBM to create a robot concierge, two feet tall and equipped with arms and legs that can assist guests in finding anything on the hotel’s property. Connie, the robot, could move to point in the correct direction when a guest asked. Connie’s eyes can also be colored to show understanding, confusion and other human emotions. Hilton wanted to make their business more efficient, amaze customers and eliminate customer pain points like waiting in line to ask questions at reception. To read more success stories, visit our smart hotels post. What is a contactless guest experience? Why does it matter? Next level mobile hospitality and the Digital Key Leading players in the hospitality sector have made providing contactless experiences their primary goal since the reopening of international travel. Contactless services include contactless reservations, contactless payments and check-ins. In-room voice assistants can also be used to assist guests. The hoteliers evaluate all interactions between guests and staff in the customer journey. They identify areas where contactless technology can be used to decrease exposure and preserve the brand’s uniqueness. The new generation wants the best experience for the least hassle and cost. According to the PwC Hospitality Going Digital Report, millennials are more likely to book, plan, and stay in hotels that offer tech amenities. Source: Intelity You can book and pay for the right room by contacting us without having to make contact. Once you arrive, all that is required is to find your way up the stairs and elevators to your accommodation. The hotel’s mobile app allows you to lock the door, adjust the temperature, turn on the TV, and much more. Many hotels have Amazon Alexa or Google Assistant installed in their rooms to assist you with simple tasks and place orders. Contactless guest experience: Benefits Visit for more info - https://www.ezstaysolutions.com/ Once it seemed impossible to travel and work remotely. Remote work has become possible thanks to communication apps, employee monitoring software and other collaboration tools. Many remote workers earn six-figure salaries while traveling the world from hotels, Airbnbs, beaches, or other locations. A survey by MBO Partners found that 4.8 million workers consider themselves digital nomads and 17 million others are looking to be nomadic. The location-independent lifestyle allows knowledge workers to travel and experience new cultures, new foods, new places, new friends, etc. Although the pandemic caused a halt to international travel and public gatherings, it did not stop hotels offering suitable packages to remote workers who prefer to work in a quiet room rather than in a noisy house or guest house. HotelsByDay, which offers day-use hotel rooms for business travelers, saw a 990 percent increase in demand during the lockdown. Bjorn Hanson is a hotel lodging consultant. He said that Day-use guests are a highly desirable market. Hanson believes this puts a limited demand on staff and maintenance . Hanson’s findings are in line with Criton’s research, which shows that 80 percent would download a hotel application that allows them all the information they need to check in, book their room and checkout.