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Why IT Help desk really needs a chatbot? IT organizations can prepare for a successful help desk #chatbot or virtual agent deployment by building out their knowledge base and service catalog resources, establishing a strong self-service culture within their customer base and offering diverse avenues for incident and request reporting, especially live chat. #ithelpdesk #chatbotdevelopment https://bit.ly/3zYiw1N
Why IT Help desk really needs a chatbot? IT organizations can prepare for a successful help desk #chatbot or virtual agent deployment by building out their knowledge base and service catalog resources, establishing a strong self-service culture within their customer base and offering diverse avenues for incident and request reporting, especially live chat. #ithelpdesk #chatbotdevelopment https://bit.ly/3zYiw1N
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