, the popular crypto exchange platform allows people to buy and sell crypto tokens on the go. Anyone who has signed up on mobile app or website can easily connect with the blockchain network to deal with the crypto tokens. However, you might have to face some issues while using the account on the mobile app. So, if you are also facing the app not working issue then this might be a frustrating situation for you. Whenever you face any issue with the mobile app, you are suggested to find out the exact reason behind this issue.
There might be several reasons behind the issue that you are facing with the mobile app such as internet issue, older version of the app, data and cache files, device storage issue, or site may be down itself. Whatever the reason is, you need to apply the proper solution to fix the app not working issue.
Way to resolve app not working issue
Users who are facing an issue with the app can approach the troubleshooting tips that are given below:
Solution 1: Check internet connection
Users of the app are asked to check for an internet connection on their Android or iOS device. You can also connect your mobile to a WiFi network to fix the slow internet issues.
Solution 2: Clear app data and cache files
1. Visit the App Settings on your Android or iOS device
2. Find the mobile app from the application list
3. Now, tap on the app icon and then choose the ‘Clear app data and cache files’ option
4. Finally, you have deleted extra cache files from your device
Solution 3: Update the app
Always use the updated version of the mobile app to avoid the app not working issue.
Pro Tip: Users who are looking for help with the sign in password need to visit the password recovery page.
In short, the issues that you are facing with the mobile app can be resolved quickly with the help of the above-mentioned easy solutions. Make sure to use the app on a device that has sufficient storage. Hopefully, you have cleared out the app not working issue by referring to this post.