With the pandemic still refusing to mellow down its wave, contact tracing services is the only way to keep your business going persistently. No matter what sector you belong to, a US Based call center services outsourcing can help you with Covid contact tracing services and helping you curb the virus spread with full responsibility.

Contact tracing is an important method for fighting and hindering the COVID-19 spread. Local public health authorities of different countries are relying on external agencies to monitor patients, their activities and suspects who increase the risk of community transmission. A US Based call center services outsourcing is considered to be a reliable authority that can perform the task with utmost efficiency and bring visible results.

The call centers in Maroc have excellent facilities along with tech advanced systems, trained employees and other resources that makes contact tracing all the more easy and viable for the companies. The team leaves no loopholes in conducting a review research of the covid positive patients and asking them relevant questions and informing the concerned team.

Reasons For Outsourcing Contact Tracing Services To US Based Call Center Services Outsourcing

Curbing the pandemic involves the very familiar mantra that has been used in the past for controlling contagious diseases like SARS, MARS and EBOLA. The mantra is - test, trace, isolate. Not just for pandemic, contact tracing is frequently used in communities where STDs are higher in number. In theory, contact tracers are supposed to text or call people who have been tested positive for the COVID-19. The list will be provided to Call center agents in Manila, Philippines agents by local healthcare departments. Each of these infected patients will be called and asked about their activities like places they have been, people they met, etc. The next step will be to trace those persons who have come in contact with the COVID-19 patients. Then, the steps for constant follow up, monitoring and providing instructions for self-isolation or receiving care from hospitals will follow.   

Now the question is, why to outsource contact tracing? The reasons are:

.           It is a continuous process

Contact tracing is a continuous process and needs a dedicated team. Forming and training a dedicated, in-house team by any public healthcare department is not only time-consuming, but also expensive. Allocating other staff from different departments is a temporary solution. But, for long-term, it will hamper core business operations if your internal staff are occupied.

.           Meeting with regulations and compliances is a must

Before everything else, it is essential to comply with HIPAA regulations and other laws associated with contact tracing. When using technology and tools, there are chances of breaching HIPAA compliance or other essential regulations. This won’t be the case if you go for US Based call center services outsourcing. They make sure to follow every rule while continuing with contact tracing survey.  

.    It needs an army

By army we meant you need a huge workforce to carry out contact tracing and only call centers have the experience to start a new process on an urgent basis. Considering the magnitude of the spread, only a huge team of contact tracers can bring noteworthy results. Moreover, a US Based call center services outsourcing services has all latest and expensive technologies to communicate with contacts in short notice which is the most important trait of this service. 

It’s better to be safe than regret. With maximum offices resuming back to the daily routine in 2022, a contact tracing can save you a save a dozen problems.